TERMS &CONDITIONS (T&Cs)

• By ordering goods from our website (bullflooring.co.uk), you are deemed to have read and agree to our T&Cs.
  • We reserve the right to change or vary these T&Cs at our discretion and you are advised to read these at the time of your order to ensure your agreement. 
  • This website is owned and operated by Phoenix Carpets & Flooring Ltd, a company registered in England no. 10546328 with the registered office at, Unit 2A, Phoenix Works, Hewell Road, Redditch, B97 6AY.
  • All orders are subject to UK law and the Distance Selling Regulations.
  • We will retain your personal data only for as long as is necessary for the purpose we collect it. Different laws may also require us to keep different data for different periods of time. You can view our Privacy Policy.
• Price & Payment:
  • All prices on our website are in GB £ sterling and include VAT at the current rate.  If a delivery charge is levied that will be shown clearly at the checkout point.
  •  All goods must be paid for in full before your order can be processed.  When confirmation of payment and order details have been received, we will acknowledge your order via an email address you provided and begin to process the order.
  • Acceptance of your order and the completion of the contract between us (bullflooring.co.uk) and you (the customer) will take place once the goods have been paid for in full and dispatched by us.
  • The quoted prices are not part of a legally binding contract until acceptance of your order and our confirmation.  In the event that there are any errors in our website price or description, we reserve the right to notify you as soon as possible and give you the option to proceed with this revised order at the correct price/description or to cancel the order. In these circumstances, upon cancellation, your payment will be refunded in full via the method you paid.
  • Any email, order confirmation or other electronic acknowledgement by us of receipt of an order or payment does not constitute our acceptance of your order.
  • RRP (Recommended Retail Price), shown on our website is a manufacturer suggested or a typical high street shop price.  The RRP is not a “was” price and does not link to a sale price.
• Order Processing:
  • We process orders as they are received on working days of Monday to Friday (not including Public or Bank Holidays). We will check and verify goods then let you know of possible delivery schedule.
  • We hold carpet and vinyl stock on rolls and will cut a piece to your required size. This will mean once it is cut to your specific size it is your bespoke carpet or vinyl and will incur a restocking charge (of 20%) if you decide to cancel or vary the order.  This does not apply to accessories or remnants of roll ends of carpets and vinyl.
  • We try our best to adhere to given schedules but delays can happen due to circumstances beyond our control.  Therefore, we recommend that you do not book a fitter until the flooring has arrived. We cannot accept any loss for delayed delivery.
• Delivery:
  • We deliver using our own vans and are therefore limited to delivery within the central England area.  Please check before ordering that we cover your postcode.  At present we deliver to the following postcode areas: B, BS, CV, DE, DY, GL, LE, NG, NN, OX, SN, ST, TF, WR, WS and WV.
  • Fast FREE Delivery is on all orders over £99 but there will be a charge of £14.99 for smaller orders of under £99.
  • We deliver Monday to Saturday between 9:00 am and 5:00 pm and have a rota schedule for the areas.
  •   We will process your order and inform you of approximate delivery date.  However, sometime deliveries may be delayed due to circumstances beyond our control and we recommend that you do not book a fitter until your flooring has arrived.  We cannot accept any loss for delayed delivery.
  •   A large number of our products are held in stock for speedy dispatch.  However, some products are held at remote or partner/supplier warehouses and delivery will depend on the speed we can get these to us.  In the event of supply out of stock or not available to us immediately we will inform you of possible delay and likely time scale, if available.  You will have the option to wait or cancel the order with full refund.
  • We cannot accept any claims for consequential loss for late delivery, damaged or faulty goods or errors or emissions.
  • Please note the delivery is to the ‘kerbside’ or your front gate/door and a signature is required at delivery.  You are responsible for taking the items from there on.
  • Our drivers, at their own discretion, may help but not obliged or contracted to.  They will then be under your supervision and your responsibility and any damage caused will not be fault of the driver or Bullflooring.co.uk
  • The drivers will not carry items to flats above ground floor.
  • All products must be fitted to the relevant British standard.
• Damaged, Shortage, wrong Size, wrong Colour:
• Any damaged or shortages must be reported to us in writing (email or post) within 7 calendar days of delivery being received. We cannot accept any claim for damage or shortages after 7 days.

• Damaged, Shortage, wrong Size, wrong Colour:
  • Any damaged or shortages must be reported to us in writing (email, phone or post) as sson as possible but within 7 calendar days of delivery being received. We cannot accept any claim for damage or shortages after 7 days.
  • All deliveries are automatically signed for as “delivered in good condition”. If the outer wrapping is damaged/ripped past the last layer please sign for it as damaged. We cannot accept a “not inspected” signed for statement. If the outer wrapping is damaged it is more than likely the goods will still be in a suitable condition but we cannot accept a claim if the goods are not signed for as damaged. We will not request that you sign for a delivery in good condition if it is damaged.
• SHORTAGES – Please note we can only accept a claim for a shortage if the product has not been cut into or laid. Please make sure you check the length before you cut the product.
  • Please check label to ensure it is the product, colour and size ordered.
  • Size Tolerances: All sizes (width and length) have cutting and manufacturing tolerances of plus or minus 1.25% – this is an industry standard and you must take this into account when ordering.

• Return:
  • We will accept returns within 30 days of you receiving them. 
  • The customer will be responsible for the return shipping.
  •  The goods returned must be in acceptable condition for resale.  We regret we cannot accept (like other retailers) carpets or vinyl if they have been cut, damaged or used in any way.
  •  Please note carpets and vinyl once cut to your measurements will be subject to a cutting and restocking charge as detailed in the terms and conditions (this charge does not apply to remnants).
  • The full value of the original order (including original delivery fee) will be refunded less the re-stocking charge (and delivery charge, if applicable) as detailed in the terms after we have received goods and inspected them.
  • If an item is faulty, we will ask for a picture to be emailed to identify the problem. Faulty goods will be collected free of charge and replacement items then sent.
  •  Upon receipt of goods please check for size, colour and quality before cutting into the product as returns cannot be accepted once the product has been cut.  In any event our liability will be limited to the replacement of the supplied product only and cannot refund any other consequential costs such as fitting or floor preparation.

• Cancellation:
  • If you wish to cancel your order before delivery please let us know as soon as possible. If the goods have not been cut to your size we will cancel your order and repay a refund full amount via your chosen payment method.
  • PLEASE NOTE – your order of carpet or vinyl will specifically cut to your size (not including remnants or roll ends), and this makes cancellations and returns difficult (this also applies to flooring bought in shops as well as online).
  • If the goods have already been cut, we may still be able to cancel the delivery, but a re-stocking fee of 20% will be charged to cover the costs associated with your specific size order.  Your balance will be refunded via your payment method.
  • If you cancel after goods are delivered to you then the returns are at your own cost unless goods are faulty where we reserve the right at our sole discretion to exchange goods for same or cancel the order with full refund, if replacement not available.

• Colour reproduction:
  • We try best to photograph the carpets and flooring to show colour as realistic as possible.  However, different cameras and on different screens or monitors the colour may appear slightly different.  Therefore, we offer a free sample service so you can check its appearance in the room or location of destination as well as check the feel.
  • Please remember that batches of dye and yarn may vary and the sample we send and your order may be off different rolls so may vary slightly in colour or texture or both.
  • Carpets or vinyl ordered from different widths will be off different batches and rolls so may vary slightly and may not match. If you require colour match then please consult with us via email or phone and we will discuss your options and offer solutions.
  • Laminates or some other products ordered may be from different batches so the colour may not be exact match.
  • Please do not colour match clearance stock, remnants / offcuts with each other or with roll stock or with different widths as they are all off different rolls and batches. They will not match exactly but be within manufacturing margins of shades and dyes.

• Clearance Stock:
  • This is usually fast selling and are offered to first come first served basis.  Clearance stock could be due to factory clearance, production overruns, end of line, introductory new product.
  •  In some case these may include factory seconds i.e. the product did not past the stringent quality control inspection but still a good product.  It may be from a bankrupt sale clearance.
  • The sampling on these become difficult due to time factor as sending samples and for you to select may mean the product is all sold.

• Free Samples:
  • Please make use of our free sample service for carpets, vinyl and underlay.  This will allow you to view the product in your room and compare to your own settings.  You can check the quality in comfort of your home.
  • You can request a sample from product page by selecting the “Request Sample” button.  You can add up to 4 samples before check out and enter delivery details.
  • We will post a small (10 cm by 10 cm) sample via 2nd class post so please allow in about 5 working days for arrival.
  • On occasion we may request a sample be sent directly to you from the manufacturer. In this situation, you consent to passing your details to our partner / supplier / manufacturer for the purpose of sending samples.  If you do not wish for your contact details to be shared with the manufacturer please let us know by email.
  • Unfortunately, we cannot send samples of end roll remnants or clearance stock as these are fast selling and time taken to send sample and select and order often means product has sold out.

• Shading and flattening of carpets:
  • Cut pile carpets may exhibit an element of shading or pile reversal. This is due to the direction the pile lies and will reflect light differently in different directions.  The effects of shading depend on the carpet construction, design, material and use.  Saxony and soft touch carpets will show foot prints or vacuum shading due to pile movement.  This is not a manufacturing defect and will not affect the performance or wear life of the carpet.
  • Carpets will flatten with time and this will depend on use but will be more apparent in particularly high use areas such as main walkways, stairs and in front of sofas, etc.  This will be more apparent in thicker pile carpets and less so in twist piles.

• Substitute Goods:
  • In case the product you order is discontinued or becomes unavailable; we will contact you at the earliest opportunity to arrange a full refund or allow you to select a similar product with any difference in price being collected or returned. We will do not send substitute products without your approval.

• Measuring Guide:
  • Measure the length at the longest point and width at the widest point of your room.  Please remember to measure into all alcoves and doorways.
  • Then add 10cm on to the length and 10 cm to the width of the carpet as this allows for waste, seams and additional material that may be needed to complete fitting.
  • The carpets are available in 4m or 5m width and you can select the appropriate option to calculate the price of your carpet by inputting the length into our price calculator.
  • Size Tolerances:  All sizes (width and length) have cutting and manufacturing tolerances of plus or minus 1.25% – this is an industry standard and you must take this into account when measuring and ordering.

• Copy and Property Rights:
  • All copyrights, trademarks and other intellectual property rights in all material and content on this website belong to bullflooring.co.uk or our suppliers and respective manufacturers.
  • The use, download, copying, publishing, transmitting, reproduction or otherwise making available any of the material or content contained on this website for commercial purposes is strictly prohibited.

• Privacy Policy:
  • We will need to collect some personal data in order to fulfil your order and this will include name, address, phone number and email address.  This will be treated as confidential and we will not disclose your personal data with any third party.
  • Sometime we may need to disclose these details to our supplies but only in relation to help fulfil your order.
  • Your payment will be processed by the bank providing our payment processing service and they will keep your details confidential.
  • We reserve the right to share your information with law enforcement bodies for prevention of fraud.
  • All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.