1. Returns Policy:
   1. We will accept returns within 30 days of you receiving them.
   2. The customer will be responsible for the return shipping.
   3.  The goods returned must be in acceptable condition for resale.  We regret we cannot accept (like other retailers) carpets or vinyl if they have been cut, damaged or used in any way.
   4.  Please note carpets and vinyl once cut to your measurements will be subject to a cutting and restocking charge as detailed in the terms and conditions (this charge does not apply to remnants).
   5. The full value of the original order (including original delivery fee) will be refunded less the re-stocking charge (and delivery charge, if applicable) as detailed in the terms after we have received goods and inspected them.
   6. If an item is faulty, we will ask for a picture to be emailed to identify the problem. Faulty goods will be collected free of charge and replacement items then sent.
   7.  Upon receipt of goods please check for size, colour and quality before cutting into the product as returns cannot be accepted once the product has been cut.  In any event our liability will be limited to the replacement of the supplied product only and cannot refund any other consequential costs such as fitting or floor preparation.
   8. We cannot accept any claims for consequential loss for late delivery, damaged or faulty goods or errors or emissions.
   9. A signature is required at point of delivery which is to “kerbside” only.
   10. All products must be fitted to the relevant British standard